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BBC busts Carphone Warehouse
And you thought those smug college kids working the floor of the Apple store were bad?
An undercover operation by the BBC has turned up some ugly accusations against Apple's main iPhone retail partner in the UK.
It seems that some salespeople at Carphone Warehouse really enjoy getting commissions from the sale of iPhone 'insurance policies' (I'm guessing that's the British version of the 'Extended Warranty'.)
They enjoy getting them so much, in fact, that they're willing to bend the truth just a bit in order to sell customers on the policies.
The BBC claims that its reporters were told by salespeople that if the phone we stolen, users would be forced to get an entirely new contract.
In reality, you would only be on the hook for a new iPhone, as your account data can easilly be transfered to a new phone.
Carphone Warehouse claims that this was an isolated incident and is not indicative of iPhones are actually being sold in its stores. The BBC begs to differ, noting that salespeople in three of the five stores it visited all tried to pull the same trick.
This could have been avoided if the policies covered replacement of hacked phones that get bricked by firmware updates. Those bad boys would sell like hotcakes.
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